Here are collected frequently asked questions by our users on the work with online casinos. Read more about them before asking a Support your question.

How to make a deposit?

Click the button “Deposit.” Select the deposit method, amount, bonus (optional), verify the data and click “Pay.” Make the payment, following the instructions.

How do I win (close the Wager)?

You need to wager an amount determined by the Wager to wager your bonus. The Wager is the coefficient that is imposed on the amount of the bonus. For most casino bonuses, it is equal to x40.

In the wagering scale of the bonus, you will see the number of bets you have already made, as well as the total amount to close the wagering.

I have applied for a withdrawal. When will I get the money?

All withdrawal requests are processed within 24 hours.

The table below shows how long it takes for the money to arrive on your bank card/e-wallet after the request is processed.

Visa / Mastercard from 5 minutes to 24 hours

Payeer from 5 minutes to 24 hours

E-wallet from 5 minutes to 48 hours

Bank transfer up to 5 days

What is Free Spins (FS)?

Free Spins (FS, free spins) is a bonus with which you can make several free spins on a slot machine. Of course, with the same chance of winning as when playing with real money. Winnings from free spins go to the bonus balance and have wagering conditions, but not always.

How and when can I contact support?

Press the chat button you see in the bottom right corner on any site page (or go to Online Help in the top left menu on the mobile version of the site).

We’re in touch every day, 24/7.

I forgot my password. How can I recover it?

Click the “Login” button at the top of the site use the “Forgot your password?” option. Then enter your Email, or phone number click “Reset Password.”

We’ll send you a new password right away. However, you can change it to a more convenient one in your Profile, the “Settings” tab.

How do I make a deposit?

Click the “Cashier” button in the upper right corner of the page. Select the deposit method, amount, bonus (optional), verify the data and click “Pay”. Make your payment by following the instructions.

We accept Visa / Mastercard, e-wallet, Payeer, bank transfer.

I paid, but the money is not in my casino account. What to do?

There is no reason to worry! Usually, it takes 2-10 minutes to confirm the payment, but this period can increase up to 1 hour in some cases. It is due to the internal processing of payment systems. As soon as payment is received, it will be credited to your account balance.

For more information, you can always contact our support.